Platform Disclaimer and Service Agreement
Effective Date: June 1, 2026
Version: 2.0
Brand: Aimegoo
[Special Notice and Preliminary Statement]
Welcome to the Aimegoo platform (hereinafter referred to as "this Platform" or "we"). Before you commence using this Platform and the various modular services powered by generative artificial intelligence (hereinafter collectively referred to as "the Services"), please carefully read, fully understand, and review each term and condition of this Platform Disclaimer and Service Agreement (hereinafter referred to as "this Agreement"), particularly the provisions concerning the exemption or limitation of liability, crisis intervention terms, emergency contact terms, and governing law provisions, which are marked in bold type.
By clicking "Agree," checking the acknowledgment box, or actually using the Services, you hereby represent that you have fully understood and irrevocably accepted all the terms of this Agreement. This Agreement shall thereby establish a legally binding contractual relationship between you and the Platform operator.
If you do not agree to any term of this Agreement, please immediately cease registration or use of any services provided by this Platform.
Article 1: Platform Positioning and Non-Medical Service Declaration (Core Disclaimer)
1.1 Absolute Confirmation of Non-Medical Nature
This Platform is a digital mental health support tool powered by deep synthesis algorithms, multimodal large language models, and natural language processing technology. The sole purpose of this Platform is to provide you with a supportive space for self-awareness, emotional relief, relationship exploration, career development, and inner growth.
All interactions with artificial intelligence virtual characters, text conversations, voice feedback, multimodal generated content, assessment reports, and personalized recommendations provided by this Platform and within the Platform do not constitute, are not equivalent to, and are by no means intended to replace any professional:
- Clinical medical diagnosis or treatment
- Diagnosis, intervention, or treatment of mental or psychological illnesses or disorders
- Psychotherapeutic practices (including but not limited to psychoanalysis, cognitive behavioral therapy, dialectical behavior therapy, etc.)
- Medical prescriptions or medication advice
- Formal counseling relationships with心理諮詢師 (psychological counselors)
1.2 Acknowledgment of Non-Professional Qualification
You expressly acknowledge, understand, and agree that:
- The entities engaging in conversation and interaction with you are artificial intelligence systems driven by massive datasets and probabilistic computation, not real human beings.
- All AI characters on this Platform do not possess the professional qualifications of licensed physicians, psychotherapists, or nationally certified psychological counselors as defined by the Mental Health Law of the People's Republic of China and relevant medical and health laws and regulations.
- Any content output by AI characters is generated based on algorithms and does not represent the opinions of professional practitioners.
1.3 Irreplaceability of Professional Medical Relief
This Platform provides only a safe space for emotional expression and exploration. If you are currently experiencing any of the following circumstances, the Services of this Platform shall by no means serve as your intervention, relief, or treatment method; please seek professional help immediately:
- Currently experiencing a severe psychological crisis or extreme emotional distress
- Suffering from a diagnosed mental or psychological disorder (including but not limited to major depressive disorder, bipolar disorder, schizophrenia, obsessive-compulsive disorder, post-traumatic stress disorder, etc.)
- Currently receiving professional clinical medical or psychological treatment (please follow your doctor's advice; these Services cannot replace your treatment plan)
- Having thoughts or plans of self-harm, suicide, or harming others
- Experiencing psychotic symptoms such as hallucinations or delusions
The Platform strongly urges and recommends that, upon discovering the existence of any of the aforementioned conditions, you immediately cease using this virtual service and promptly seek human intervention and assistance at a nationally qualified medical institution, mental health center, or from a professional licensed psychological counselor.
Article 2: Description of Service Modules and Scope Boundaries
This Platform currently offers four major AI-assisted modules, each with its specific scope of service and boundary limitations. You shall use the Services reasonably based on an understanding of the functional positioning of each module.
2.1 Module 1: Psych Psychological Exploration Module ("Wen Yan" Character)
| Item | Description |
|---|---|
| Character Name | Wen Yan |
| Functional Positioning | Psychodynamic depth analysis assistance |
| Scope of Services | Self-awareness exploration, unconscious pattern recognition, emotional understanding, personal growth support, psychoeducational content sharing |
| Service Method | AI-driven deep conversation, providing reflective perspectives and exploratory questions based on psychodynamic theoretical frameworks |
| Service Boundaries | Warning: This module does not provide: mental illness diagnosis, treatment plan formulation, medication recommendations, crisis intervention alternatives |
Special Note: Wen Yan's character setting is that of a "soul companion," with a conversational style balancing depth and humanistic care. However, please always remember: this remains an AI system, and its displayed "deep understanding" and "empathy" are algorithmically simulated, not based on genuine human consciousness or emotion.
2.2 Module 2: Sleep and Relaxation Module ("Mu Mian" Character)
| Item | Description |
|---|---|
| Character Name | Mu Mian |
| Functional Positioning | Sleep assistance and mind-body relaxation |
| Scope of Services | Guided meditation, breathing exercises, body scan, sleep hygiene education, relaxation technique sharing, pre-sleep soothing conversations |
| Service Method | AI-guided audio/text content, personalized relaxation plan recommendations, sleep habit tracking assistance |
| Service Boundaries | Warning: This module does not provide: medical diagnosis of insomnia or sleep disorders, sleep medication recommendations, treatment plans for organic sleep disorders |
Special Note: If you suffer from long-term severe insomnia, sleep apnea, sleepwalking, or other suspected sleep disorder symptoms, please be sure to visit a hospital sleep center or neurology department. The relaxation guidance provided by this module cannot replace professional medical evaluation.
2.3 Module 3: Workplace Career Development Module ("Yi Zhi" Character)
| Item | Description |
|---|---|
| Character Name | Yi Zhi |
| Functional Positioning | Workplace strategy and career development assistance |
| Scope of Services | Workplace communication strategies, career planning frameworks, work stress management, interpersonal relationship analysis, decision-making perspective support |
| Service Method | AI-driven strategic conversation, providing multi-perspective analytical frameworks and thinking tools |
| Service Boundaries | Warning: This module does not provide: professional qualification certificate training, legal litigation advice, specific investment decision guidance, labor dispute representation or arbitration |
Special Note: The workplace advice and strategic thinking provided by this module are for reference only. For actual career decisions, legal rights protection, major workplace negotiations, or other matters that significantly affect your personal interests, please consult qualified career advisors, lawyers, or other professionals.
2.4 Module 4: Relationship Exploration Module ("Ling Xi" Character)
| Item | Description |
|---|---|
| Character Name | Ling Xi |
| Functional Positioning | Interpersonal relationship pattern exploration assistance |
| Scope of Services | Intimate relationship communication pattern analysis, attachment style understanding, interpersonal conflict perspective provision, relationship boundary exploration, social skill thinking frameworks |
| Service Method | AI-driven interactive conversation, providing relationship pattern perspectives based on frameworks such as attachment theory and object relations theory |
| Service Boundaries | Warning: This module does not provide: couples or family therapy, formal counseling services of marriage and family counselors, domestic violence intervention alternatives, child protection case handling |
Special Note: If you are experiencing domestic violence, emotional abuse, sexual assault, or other serious interpersonal harm, please do not rely on this module as a means of seeking help. Please immediately dial 110 to report to the police or contact your local women's and children's protection agency. The AI conversational capability of this module cannot replace the intervention of law enforcement agencies or professional protection organizations.
2.5 Module Routing and Integration
This Platform features intelligent routing between modules. When the system determines, based on your input content, that your current needs are better served by another module, the AI character may suggest that you switch to the corresponding module. This routing suggestion is for reference only; you have the right to independently decide whether to switch and which module to interact with.
You understand and agree that: different modules maintain data isolation at the technical architecture level — your conversation records are processed only within the current module and are not automatically shared across modules. Cross-module data transfer requires your explicit authorization. Please refer to the relevant provisions of the Privacy Protection and Data Processing Terms for details.
Article 3: Dynamic Crisis Warning and Life-Health Emergency Intervention Mechanism (Pre-Authorization Clause)
In order to resolutely fulfill the safety protection baseline obligations under the Interim Measures for the Management of Generative Artificial Intelligence Services, the Interim Measures for the Management of AI Anthropomorphic Interactive Services, and other regulations, to protect your right to life and health, and to fulfill the Platform's social responsibility and statutory duty of care, this Platform has embedded a real-time dynamic intent and risk assessment algorithm based on deep semantic understanding at the system infrastructure level.
On the basis of full understanding, you authorize and agree that the Platform shall adopt emergency graded intervention measures in accordance with the following principles based on "objective risk levels":
3.1 Risk Detection Rules (Transparent Disclosure)
This Platform adopts a four-tier risk detection system, which assesses potential risk levels through real-time semantic analysis of your input text. The specific detection levels are as follows:
Red Level 1 — Imminent Crisis (Highest Priority)
Detection Trigger Conditions: Detection of the following high-risk keywords or their semantically equivalent expressions (regardless of context):
| Category | Detection Content |
|---|---|
| Direct Suicide Expression | "want to die," "suicide," "end my life," "don't want to live anymore," "can't go on living," "go die," "death solves everything," "might as well be dead," "let me die" |
| Strong Self-Harm Expression | "I want to hurt myself," "slit wrists," "jump off a building," "hang myself," "take pills," "I will go die" |
| Farewell/Will Expression | "This is my last time saying," "farewell," "goodbye to this world," "I have already written my will" |
Detection Technology Description: The system is not based solely on simple keyword matching; it also incorporates a contextual semantic analysis engine (intent recognition based on large language models) to reduce the rate of false positives. For example, everyday expressions such as "laughing to death" or "exhausted to death" will not be misjudged as Level 1.
Orange Level 2 — High Risk
Detection Trigger Conditions: Detection of the following high-risk signals accompanied by more than 2 contextual risk factors:
| Category | Detection Content |
|---|---|
| Hopelessness Expression | "meaningless," "life is not worth living," "can't hold on anymore," "really tired," "can't take it anymore" |
| Disappearance Tendency | "I want to disappear," "I wish I didn't exist," "I want to vanish from the face of the earth," "better if no one knows me" |
| Self-Deprecation | "I am worthless," "I am a burden," "everyone would be better off without me," "I have let everyone down" |
Contextual Risk Factors (Auxiliary Signals for Elevating Risk Level):
| No. | Risk Factor | Example |
|---|---|---|
| 1 | Recent Major Loss | Breakup, divorce, death of a family member, death of a pet, job loss |
| 2 | Social Isolation | "No one understands me," "I have no friends," "alone" |
| 3 | Mention of Past Trauma | Abuse, violence, sexual assault, serious accident |
| 4 | Physical Illness/Functional Impairment | Chronic pain, terminal diagnosis, severe insomnia |
| 5 | Addictive Behavior | Alcoholism, drug abuse, substance dependence |
| 6 | "Last Time" Expressions | "Seeing you for the last time," "last time talking about this" |
| 7 | Extreme Life Changes | Bankruptcy, being laid off, significant financial loss |
| 8 | Persistent Extreme Changes in Sleep/Eating | Consecutive days of insomnia, drastic weight loss or binge eating |
Dynamic Escalation Rules:
- If your historical conversations have contained Level 1 or Level 2 records, the system will automatically lower the trigger threshold (i.e., become more sensitive in detection)
- The appearance of multiple consecutive Level 3 signals within the same session will automatically escalate to Level 2 attention
- Cross-session risk patterns will be recorded and tracked
Yellow Level 3 — Medium Risk
Detection Trigger Conditions: Detection of the following medium-risk signals or their semantically equivalent expressions:
| Category | Detection Content |
|---|---|
| Emotional Exhaustion | "no hope," "can't hold on," "too tired," "nothing matters," "whatever," "doesn't matter anyway" |
| Social Withdrawal | "don't want to move," "don't want to see anyone," "don't want to talk," "don't want to go out" |
| Loss of Meaning | "everything is meaningless," "nothing I do makes a difference," "the future is completely dark" |
Blue Level 4 — Background Monitoring
Detection Trigger Conditions: Detection of the following background signals (no warning triggered; recorded solely for long-term trend analysis):
| Category | Detection Content |
|---|---|
| Sleep Disturbance | "can't sleep," "insomnia," "waking up early," "nightmares" |
| Dietary Changes | "can't eat," "no appetite," "binge eating" |
| Low Mood | "been feeling terrible lately," "in a bad mood," "can't feel happy" |
| Loneliness | "alone," "no one to talk to," "lonely" |
Level 4 Continuous Tracking Mechanism: If Level 4 signals are detected in more than 3 consecutive conversation sessions, the system will automatically escalate to Level 3 attention.
3.2 Graded Intervention Measures
(I) Levels 3-4 Low to Moderate Risk: Proactive Guidance and Resource Referral
When the system identifies that you may be experiencing ongoing psychological distress, exhibiting cognitive biases, or expressing emotional needs requiring professional human intervention, the system will, while maintaining emotional support:
1. Suggest and guide you to professional psychological hotlines or service institutions through conversational interaction or UI interface
2. Provide psychoeducational content at appropriate times to help you understand your condition
3. Will not proactively trigger emergency contact notifications
(II) Levels 1-2 Extremely High-Risk Condition: Emergency Interruption and Mandatory Disclosure Right (Life-Health Exemption)
[Extremely Important] Please pay special attention: This Platform places the protection of life as its highest priority.
If the Platform's AI intent recognition algorithm comprehensively determines that your current verbal expressions, multimodal inputs (such as images, audio) indicate an extremely clear and imminent suicide plan, self-harming behavior, or pose a realistic threat to your own life, health, or that of others (i.e., the algorithm's dynamic risk score breaches the Level 1 or Level 2 intervention threshold), then, in order to prevent a tragedy, the Platform shall exercise its right of emergency避險 (necessity) pursuant to the statutory exemption authority under Article 13, Paragraph 1, Item 3 of the Personal Information Protection Law of the People's Republic of China ("necessary to protect the life and health of a natural person in an emergency").
In such extreme life-threatening circumstances, the Platform has the right to immediately take all or part of the following intervention measures without the need to seek your prior consent again:
1. Immediately Interrupt the Regular Conversation: Forcibly interrupt the current AI conversation and display an emergency crisis intervention interface showing the national suicide prevention hotline, local crisis intervention center telephone numbers, or SMS assistance channels. This interface shall not be easily dismissed or bypassed by the user.
2. Proactively Contact the Emergency Contact: Call or send an SMS to the emergency contact whom you have voluntarily provided on the Platform, notifying them of the potential life-threatening risk you currently face and related risk information (disclosing only such information as is necessary to protect life safety, while protecting your privacy).
3. Report to Public Safety and Emergency Medical Authorities: Report directly to the public security authorities (110), emergency medical services (120), or relevant competent administrative departments, and provide them with your real-name authenticated identity information, IP address, real-time geographic location, and portions of interaction records, in order to fully cooperate with national public resources in carrying out emergency humanitarian rescue.
(III) Technical Limitations and Disclaimer of Intervention Measures
You understand, appreciate, and fully acknowledge that:
- The Platform's AI risk assessment algorithm inherently has unavoidable technical limitations, including but not limited to semantic misjudgment, failure to detect metaphorical expressions, and misjudgment due to cultural context differences
- The Platform makes no promises or guarantees of any kind regarding the absolute accuracy of algorithmic assessment, the timeliness of triggering crisis intervention measures, or the success of rescue outcomes
- The Platform's adoption of the above emergency intervention measures is entirely based on good faith assistance and fulfillment of statutory network security management obligations
- For any damage to reputation, risk of privacy breach, economic loss, or any other direct or indirect damage that may be caused to you or a third party as a result of taking (or being limited by technical capabilities from successfully taking, or delaying in taking) the above emergency measures, the Platform shall be exempted from relevant liability to the maximum extent permitted by law
3.3 Emergency Contact Setup and Management
In order to protect your life safety in a timely manner under extreme circumstances, we strongly recommend that you proactively set up emergency contact information after registration.
| Item | Description |
|---|---|
| Recommended Setup Time | After registration, configure it in [Settings - Security Center - Emergency Contact] |
| Required Information | Emergency contact name, relationship to you, real mobile phone number (at least 1, 2 recommended) |
| Purpose of Information | Used solely for contact when a Level 1 or Level 2 crisis is triggered, for no other purpose whatsoever |
| Confidentiality Commitment | Your emergency contact information will be stored with the highest level of encryption; see the Privacy Protection and Data Processing Terms for details |
| Update Authority | You may modify or delete your emergency contact information at any time on the settings page |
| Your Prior Obligation | Before providing emergency contact information to the Platform, you must ensure that you have obtained the explicit consent of such contact person to allow us to contact them in an emergency |
> Important Notice: Even if you have not set up an emergency contact, in the event of a Level 1 crisis, the Platform will still report to the public security authorities (110) and/or emergency medical services (120) in accordance with the law. Setting up an emergency contact serves only as an additional layer of life safety protection and is not a prerequisite for the Platform's performance of its statutory obligations.
Article 4: Technical Limitations and Risk Assumption of Generative Artificial Intelligence
4.1 Understanding "AI Hallucination"
Due to the objective limitations of the current state of development of underlying generative AI large model technology, the AI system of this Platform is essentially a probability-based generative engine. Accordingly, the model may produce the following phenomena:
- Factual Hallucination: Generating content that appears logically rigorous but actually contains factual errors
- Logical Errors: Appearing contradictions, broken reasoning chains, or unreasonable conclusions
- Knowledge Recency Issues: Model training data has a cut-off date and may not contain the most recent information
- Cultural Sensitivity Bias: Understanding and response in cross-cultural contexts may exhibit偏差 (bias)
You confirm that you have fully understood the above technical limitations and agree to maintain reasonable expectations in this regard.
4.2 Prohibition on Use as Sole Decision-Making Basis
You undertake and guarantee that you shall never use any content generated by this Platform as the sole, primary, or authoritative basis for the following decisions:
- Major medical or mental health decisions
- High-risk financial investments
- Legal dispute response strategies
- Major life choices (marriage, childbearing, career transition, etc.)
- Actions that endanger life or health
You independently assume all legal liability for any actual actions you take based on the interactive content of this Platform and all consequences arising therefrom.
4.3 Additional Risk Notices for Specific Modules
| Module | Additional Risk Notice |
|---|---|
| Psych (Wen Yan) | AI-generated psychological insights may trigger strong emotional reactions. If you feel uncomfortable, please stop the conversation immediately and seek professional help. AI may, in some circumstances, over-interpret or misinterpret user expressions. |
| Sleep (Mu Mian) | Guided meditation and breathing exercises may induce anxiety or discomfort in certain populations (e.g., those with severe anxiety disorders, epilepsy, etc.). If you have a relevant medical history, please consult a doctor before use. |
| Workplace (Yi Zhi) | The quality of workplace advice is limited by the AI's understanding of your specific circumstances. For significant career decisions (e.g., job changes, starting a business, legal rights protection), please be sure to consult a professional. |
| Relations (Ling Xi) | Analysis and advice regarding interpersonal relationships should not be the sole basis for actual relationship decisions. Before making major relationship decisions (e.g., divorce, ending a relationship), please consult a professional relationship counselor. |
4.4 Force Majeure and Service Interruption
The Platform shall not be liable for damages for breach of contract or tort arising from service interruptions, data delays, or irreversible loss of certain historical records caused by the following objective factors:
- Natural disasters such as typhoons, earthquakes, tsunamis, floods, etc.
- Changes in national laws, regulations, or policy directives
- Hacker attacks, computer viruses, cyber terrorism
- Failure of underlying cloud service computing clusters or telecommunications backbone network interruptions
- Large-scale power system failures
- Other objective factors beyond the Platform's control
Article 5: User Code of Conduct and Compliance Undertaking
5.1 Prohibited Conduct
You undertake to strictly comply with the Constitution of the People's Republic of China, the Civil Code of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, the Interim Measures for the Management of Generative Artificial Intelligence Services, and other laws and regulations while using the Services, and shall never engage in the following conduct:
(I) Illegal and Criminal Activities
- Using this Platform to engage in any illegal or criminal activities
- Using this Platform to plan, implement, or promote terrorism or extremism
- Using this Platform to create, reproduce, publish, or disseminate obscene or pornographic information
(II) AI Security Violations
- Attempting to "jailbreak" or otherwise technically circumvent AI safety guardrails
- Inducing the AI to generate prohibited content through prompt injection or other means
- Using this Platform to train or improve third-party AI models
- Using automated programs or crawlers to access or scrape Platform content in bulk
(III) Infringement
- Impersonating another person's identity to register or use this Platform
- Infringing upon the reputation, privacy, portrait, intellectual property, or other lawful rights and interests of others
- Maliciously fabricating false information to mislead others
(IV) Operational Interference
- Transmitting computer viruses, worms, Trojan horses, or other malicious code
- Interfering with or disrupting the normal operation of this Platform
- Conducting cyber attacks or penetration testing
5.2 Handling of Violations
If the Platform's security system detects that you have engaged in the above prohibited conduct, the Platform shall have the right to take one or more of the following actions:
| Measure | Applicable Circumstances |
|---|---|
| Warning | First-time minor violation |
| Blocking Generation | Immediately preventing AI response when prohibited content is input |
| Limiting Interaction Frequency | Multiple violations within a short period |
| Suspending Service | Moderate violations or failure to correct after warning |
| Permanent Account Ban | Serious violations or repeated violations after warnings |
| Reporting to Law Enforcement | Suspected illegal or criminal activities, reporting to public security, cyberspace administration, or other competent authorities in accordance with the law |
Article 6: Intellectual Property
6.1 Intellectual Property of Platform Content
All intellectual property rights in and to this Platform (including but not limited to the software system, UI design, brand logo, AI character settings, knowledge base content, assessment tools, etc.) are owned by the Platform operator or its duly authorized licensors. Without our written permission, you shall not reproduce, modify, distribute, sell, or use for commercial purposes in any manner.
6.2 Use of User-Generated Content
The intellectual property rights in the content you input, files you upload, and other materials during your use of this Platform belong to you or have been duly authorized by you. You grant the Platform a worldwide, royalty-free, non-exclusive license to enable the Platform to provide the Services to you (including storage, processing, analysis, generation of responses, etc.).
Important Limitation: The Platform will not use your conversation data for any commercial AI model training or optimization unless you have entered into a separate data authorization agreement. Please refer to the Privacy Protection and Data Processing Terms for details.
6.3 Intellectual Property of AI-Generated Content
Content generated by the Platform's AI is automatically produced by algorithms, and ownership of its intellectual property rights shall be determined in accordance with applicable laws and regulations. You may use such content within the lawful scope, but you shall not claim authorship or originality of AI-generated content.
Article 7: Disclaimer and Limitation of Liability
7.1 Services Provided "As Is"
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Platform makes no warranties, express or implied, including but not limited to:
- That the Services will be uninterrupted or error-free
- The accuracy, completeness, or reliability of AI-generated content
- That the Services will meet your specific needs or expectations
- That any advice or information obtained through the Services is applicable to your specific circumstances
7.2 Limitation of Liability
To the maximum extent permitted by law:
- The Platform shall not be liable for any direct, indirect, incidental, special, or punitive damages arising out of your use of or inability to use the Services
- The Platform's aggregate liability shall not exceed the total fees paid by you to the Platform in the 12 months preceding the claim
- The above limitations of liability shall not apply to personal injury caused by the Platform's willful misconduct or gross negligence
7.3 Independence of Third-Party Services and Disclaimer
The Platform may recommend or display information regarding or entry points to third-party professional psychological counselors or crisis intervention agencies. You expressly acknowledge that:
- The Platform and third parties maintain only a neutral information display or software-as-a-service (SaaS) technology provision relationship
- The Platform does not receive any kickbacks, referral fees, or commissions from counseling or services you enter into with third parties
- Your independent decision to seek services from a third party is your own independent choice
- Third parties independently assume all legal liability for the quality of their counseling services, professional compliance, and ultimate outcomes
- The Platform provides no express or implied warranties regarding the conduct of third parties, nor shall it bear any joint or several liability for any disputes, damages, or losses arising therefrom
Article 8: Amendment of Agreement and Notification
8.1 Amendment of the Agreement
The Platform reserves the right to amend this Agreement from time to time in accordance with changes in laws and regulations, business adjustments, or operational needs. The amended Agreement shall be notified to you through the following means:
- In-platform message or pop-up notification
- The email address or mobile phone number you provided during registration
- Posting a notice in a conspicuous location on the Platform's official website or within the application
8.2 Effect of Continued Use
The amended Agreement shall take effect from the date of notice or from the date you next use the Services (whichever is earlier). If you do not agree to the amended Agreement, you have the right to cease using the Services. Your continued use of the Services shall be deemed your acceptance of the amended Agreement.
Article 9: Governing Law, Dispute Jurisdiction, and Severability
9.1 Governing Law
The formation, validity, performance, interpretation, and dispute resolution of this Agreement shall be governed by the substantive laws of the mainland of the People's Republic of China (excluding its conflict of laws rules).
9.2 Dispute Jurisdiction
In the event of any dispute arising out of or in connection with this Agreement or its performance, the parties shall endeavor to resolve it through good-faith amicable negotiation. If negotiation fails, the parties mutually agree that either party may submit the dispute to the people's court having jurisdiction at the place where the Platform operator's actual business address is located.
9.3 Severability
If any provision of this Agreement is held to be invalid or unenforceable by a judicial authority for any reason whatsoever, the remaining provisions of this Agreement shall remain in full force and effect and be binding. The invalid provision shall be replaced, to the greatest extent possible, by a valid provision that reflects the original intent of the parties.
Article 10: Contact Us
If you have any questions, comments, or complaints regarding this Agreement, please contact us through the following channels:
| Channel | Contact Information |
|---|---|
| Online Customer Service | [Settings - Help & Feedback] within the Platform |
| Operating Entity | Guangzhou Aimigu Technology Co., Ltd. |
| DPO Email | luolihuang666@163.com |
| Operator Address | Room J2123, Building 1, No. 96 Banhe Road, Huangpu District, Guangzhou |
We will respond to your contact request within 15 working days.
> Reminder: This Platform is an AI-driven mental health support tool and cannot replace professional medical or psychological treatment. If you are experiencing a crisis, please immediately call:
> - National Psychological Assistance Hotline: 400-161-9995 (24-hour)
> - Life Hotline: 400-821-1215
> - Police: 110
> - Emergency Medical Services: 120
(The remainder of this page is intentionally left blank)
title: 可接受使用政策（AUP）
brand: Aimegoo
version: 1.0
生效日期: 2026年6月1日
last_updated: 2026-05-14
tags:
- legal
- aup
- acceptable-use
- user-conduct
- Aimegoo
aliases:
- 可接受使用政策
- 使用規範
- 用戶行爲準則
- Acceptable Use Policy
可接受使用政策（AUP）
生效日期：2026年6月1日
版本：1.0
品牌：Aimegoo
【引言】
本《可接受使用政策》（以下簡稱"本政策"或"AUP"）旨在明確您在使用 Aimegoo 平臺服務時可以做什麼、不可以做什麼。與傳統的枯燥法律文本不同，本政策希望幫助您理解每一條規則背後的原因——我們的目的是保護您、其他用戶以及整個社區的安全和健康，而不是爲了限制您的自由。
本政策是《平臺免責聲明與服務協議》的補充文件，與該協議具有同等法律效力。
第一章 我們的社區原則
Aimegoo 平臺是一個爲自我認知、情緒舒緩和個人成長提供AI輔助的空間。我們建立在以下基本原則之上：
1. 安全第一：保護每位用戶的生命安全和心理健康是我們的最高優先事項
2. 尊重他人：每位用戶都有權在一個受尊重、無歧視的環境中使用服務
3. 誠實使用：AI系統不是完美的一一請合理使用，不要試圖破壞它的安全機制
4. 合法合規：遵守法律法規是使用本服務的基本前提
第二章 禁止的行爲
2.1 絕對禁止的行爲
以下行爲在Aimegoo平臺上絕對禁止。一旦發現，平臺將採取最嚴厲的處置措施（包括永久封禁賬號和向執法機關報告）：
（一）危害生命與安全
| 禁止行爲 | 不準這樣做的原因 |
|---|---|
| 利用AI系統學習或策劃自殺、自傷的方法 | 我們的首要承諾是保護生命。AI不能、也不應該成爲傷害自己的工具。如果您正在經歷危機，請撥打全國心理援助熱線：400-161-9995 |
| 利用AI系統學習或策劃傷害他人的方法 | 任何形式的暴力都不被容忍。如果您有傷害他人的想法，請立即尋求專業幫助 |
| 利用AI系統學習或策劃恐怖活動 | 恐怖主義是對社會安全的嚴重威脅，平臺有義務向執法機關報告 |
（二）利用AI從事違法犯罪
| 禁止行爲 | 不準這樣做的原因 |
|---|---|
| 利用AI生成違法內容（毒品製作、武器製造、詐騙話術等） | 平臺有法定義務阻止違法內容的生成和傳播 |
| 利用AI進行詐騙、網絡釣魚、身份盜用 | 這些行爲直接侵害他人的財產安全和個人權利 |
| 利用AI逃避法律制裁或銷燬犯罪證據 | 平臺不與任何違法犯罪行爲合作 |
（三）破壞AI系統安全
| 禁止行爲 | 不準這樣做的原因 |
|---|---|
| "越獄"（Jailbreak）AI角色，試圖繞過安全護欄 | 安全護欄保護的是您和其他用戶的安全。繞過它意味着讓我們無法保護您 |
| 提示注入（Prompt Injection），誘使AI生成其本不應生成的內容 | 這是對AI系統的不誠實使用 |
| 使用自動化程序、爬蟲或腳本批量訪問平臺 | 這會佔用大量系統資源，影響其他用戶的正常使用 |
| 試圖探測、測試或利用平臺的安全漏洞 | 如果您發現了安全漏洞，請通過負責任的方式向我們報告，而非利用它 |
2.2 嚴格禁止的行爲
以下行爲在Aimegoo平臺上嚴格禁止。平臺將根據違規次數和嚴重程度採取相應措施：
（一）內容類
| 禁止行爲 | 說明 |
|---|---|
| 上傳、發佈或傳播淫穢色情內容 | 本平臺是心理健康輔助工具，不適合任何形式的色情內容 |
| 發佈仇恨言論或歧視性內容 | 基於種族、民族、性別、性取向、宗教、年齡、殘疾等特徵的攻擊或貶低 |
| 騷擾、威脅、霸凌其他用戶 | 雖然本平臺目前沒有用戶間社交功能，但如未來增加社區功能，此條適用 |
| 傳播虛假信息或陰謀論 | 包括僞科學、反疫苗言論、歷史虛無主義等 |
| 傳播暴力、血腥或恐怖主義內容 | 任何形式的極端主義內容都不被允許 |
（二）行爲類
| 禁止行爲 | 說明 |
|---|---|
| 惡意重複提交相同或類似請求，干擾系統正常運行 | 這是對公共資源的濫用 |
| 冒充平臺工作人員、AI角色或其他用戶 | 虛假身份可能被用於欺詐或誤導 |
| 註冊多個賬號以規避違規處罰 | 一旦發現，所有關聯賬號將被一併處理 |
| 在平臺外使用從平臺獲取的內容對他人進行傷害 | 平臺內容僅可用於合法且善意的目的 |
2.3 不鼓勵的行爲
以下行爲雖然不一定會觸發處罰，但平臺不鼓勵，並可能在適當時進行提醒：
| 不鼓勵的行爲 | 建議的做法 |
|---|---|
| 將AI角色視爲真實的人類並建立深厚的情感依賴 | 享受AI的支持，同時也要珍惜現實世界的人際關係 |
| 過度長時間連續使用本服務 | 適當的休息對心理健康同樣重要 |
| 將AI的建議作爲重大人生決策的唯一依據 | AI的建議僅供參考，重大決策請綜合多方信息 |
第三章 您的權利
3.1 您擁有的權利
在遵守本政策的前提下，作爲Aimegoo的用戶，您擁有以下權利：
| 權利 | 說明 |
|---|---|
| 自由表達的權利 | 在遵守法律法規和本政策的前提下，您可以自由地與AI角色交流任何想法和感受 |
| 隱私的權利 | 您的所有對話數據受《隱私保護與數據處理條款》的保護 |
| 拒絕的權利 | 您可以隨時終止對話、關閉個性化推薦、選擇"閱後即焚"模式 |
| *申訴的權利 | 如果您認爲平臺對您的處置有誤，您有權通過投訴流程申訴 |
| 被尊重的權利 | 您有權在任何時候被以尊重、友善的方式對待 |
3.2 如何舉報違規行爲
如果您發現其他用戶（目前主要適用於未來社區功能）或AI角色存在違反本政策的行爲，請通過以下方式舉報：
- 舉報AI回覆：長按不當回覆，選擇「舉報」
- 聯繫客服：APP內【設置-幫助與反饋】
- 郵件舉報：luolihuang666@163.com
第四章 違規處置措施
4.1 處置階梯
對於違反本政策的行爲，平臺將根據違規的性質、嚴重程度和次數，採取以下部分或全部措施：
`
首次輕微違規
│
▼
警告 + 教育提示
│
▼
再次違規（同一性質）
│
▼
臨時限制（限制部分功能，7-30天）
│
▼
多次違規或嚴重違規
│
▼
暫停服務（30-90天）
│
▼
極端嚴重或屢教不改
│
▼
永久封禁賬號 + 向執法機關報告（如涉及違法犯罪）
`
4.2 緊急情況處置
對於涉及人身安全、違法犯罪等緊急情況，平臺有權直接採取最高級別的處置措施（包括永久封禁和向執法機關報告），無需經過上述階梯流程。
4.3 處置通知
平臺在對您採取處置措施時，將通過站內信或註冊聯繫方式通知您：
- 處置的原因和依據
- 處置的具體措施和期限
- 您的申訴權利和申訴方式
第五章 申訴機制
5.1 申訴權利
如果您認爲平臺對您的處置存在錯誤或不當，您有權在收到處置通知後30日內提出申訴。
5.2 申訴方式
通過以下方式提交申訴：
- 在線申訴：APP內【設置-幫助與反饋-我要申訴】
- 郵件申訴：luolihuang666@163.com
申訴應包含：
1. 您的賬號信息（註冊手機號或用戶ID）
2. 處置通知的截圖或編號
3. 您認爲處置不當的理由和證據
5.3 申訴處理
平臺將在收到申訴後7個工作日內進行復核，並告知您複覈結果。如複覈認定處置有誤，將立即糾正並恢復您的賬號權益。
第六章 政策的更新
本政策將根據法律法規變化、產品功能更新和運營經驗進行定期評估和修訂。重大修訂將通過平臺公告通知用戶。如您不同意修訂後的政策，您有權停止使用本服務。
關聯文件
- [[../平臺免責聲明與服務協議.md|平臺免責聲明與服務協議]]
- [[../隱私保護與數據處理條款.md|隱私保護與數據處理條款]]
- [[AI角色交互倫理準則.md|AI角色交互倫理準則]]
- [[用戶投訴與爭議處理流程.md|用戶投訴與爭議處理流程]]
- [[用戶生成內容（UGC）使用條款.md|用戶生成內容（UGC）使用條款]]
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