Platform Disclaimer and Service Agreement
Effective Date: June 1, 2026
Version: 2.0
Brand: Aimegoo
[Special Notice and Preliminary Statement]
Welcome to the Aimegoo platform (hereinafter referred to as "this Platform" or "we"). Before you commence using this Platform and the various modular services powered by generative artificial intelligence (hereinafter collectively referred to as "the Services"), please carefully read, fully understand, and review each term and condition of this Platform Disclaimer and Service Agreement (hereinafter referred to as "this Agreement"), particularly the provisions concerning the exemption or limitation of liability, crisis intervention terms, emergency contact terms, and governing law provisions, which are marked in bold type.
By clicking "Agree," checking the acknowledgment box, or actually using the Services, you hereby represent that you have fully understood and irrevocably accepted all the terms of this Agreement. This Agreement shall thereby establish a legally binding contractual relationship between you and the Platform operator.
If you do not agree to any term of this Agreement, please immediately cease registration or use of any services provided by this Platform.
Article 1: Platform Positioning and Non-Medical Service Declaration (Core Disclaimer)
1.1 Absolute Confirmation of Non-Medical Nature
This Platform is a digital mental health support tool powered by deep synthesis algorithms, multimodal large language models, and natural language processing technology. The sole purpose of this Platform is to provide you with a supportive space for self-awareness, emotional relief, relationship exploration, career development, and inner growth.
All interactions with artificial intelligence virtual characters, text conversations, voice feedback, multimodal generated content, assessment reports, and personalized recommendations provided by this Platform and within the Platform do not constitute, are not equivalent to, and are by no means intended to replace any professional:
- Clinical medical diagnosis or treatment
- Diagnosis, intervention, or treatment of mental or psychological illnesses or disorders
- Psychotherapeutic practices (including but not limited to psychoanalysis, cognitive behavioral therapy, dialectical behavior therapy, etc.)
- Medical prescriptions or medication advice
- Formal counseling relationships with心理咨询师 (psychological counselors)
1.2 Acknowledgment of Non-Professional Qualification
You expressly acknowledge, understand, and agree that:
- The entities engaging in conversation and interaction with you are artificial intelligence systems driven by massive datasets and probabilistic computation, not real human beings.
- All AI characters on this Platform do not possess the professional qualifications of licensed physicians, psychotherapists, or nationally certified psychological counselors as defined by the Mental Health Law of the People's Republic of China and relevant medical and health laws and regulations.
- Any content output by AI characters is generated based on algorithms and does not represent the opinions of professional practitioners.
1.3 Irreplaceability of Professional Medical Relief
This Platform provides only a safe space for emotional expression and exploration. If you are currently experiencing any of the following circumstances, the Services of this Platform shall by no means serve as your intervention, relief, or treatment method; please seek professional help immediately:
- Currently experiencing a severe psychological crisis or extreme emotional distress
- Suffering from a diagnosed mental or psychological disorder (including but not limited to major depressive disorder, bipolar disorder, schizophrenia, obsessive-compulsive disorder, post-traumatic stress disorder, etc.)
- Currently receiving professional clinical medical or psychological treatment (please follow your doctor's advice; these Services cannot replace your treatment plan)
- Having thoughts or plans of self-harm, suicide, or harming others
- Experiencing psychotic symptoms such as hallucinations or delusions
The Platform strongly urges and recommends that, upon discovering the existence of any of the aforementioned conditions, you immediately cease using this virtual service and promptly seek human intervention and assistance at a nationally qualified medical institution, mental health center, or from a professional licensed psychological counselor.
Article 2: Description of Service Modules and Scope Boundaries
This Platform currently offers four major AI-assisted modules, each with its specific scope of service and boundary limitations. You shall use the Services reasonably based on an understanding of the functional positioning of each module.
2.1 Module 1: Psych Psychological Exploration Module ("Wen Yan" Character)
| Item | Description |
|---|---|
| Character Name | Wen Yan |
| Functional Positioning | Psychodynamic depth analysis assistance |
| Scope of Services | Self-awareness exploration, unconscious pattern recognition, emotional understanding, personal growth support, psychoeducational content sharing |
| Service Method | AI-driven deep conversation, providing reflective perspectives and exploratory questions based on psychodynamic theoretical frameworks |
| Service Boundaries | Warning: This module does not provide: mental illness diagnosis, treatment plan formulation, medication recommendations, crisis intervention alternatives |
Special Note: Wen Yan's character setting is that of a "soul companion," with a conversational style balancing depth and humanistic care. However, please always remember: this remains an AI system, and its displayed "deep understanding" and "empathy" are algorithmically simulated, not based on genuine human consciousness or emotion.
2.2 Module 2: Sleep and Relaxation Module ("Mu Mian" Character)
| Item | Description |
|---|---|
| Character Name | Mu Mian |
| Functional Positioning | Sleep assistance and mind-body relaxation |
| Scope of Services | Guided meditation, breathing exercises, body scan, sleep hygiene education, relaxation technique sharing, pre-sleep soothing conversations |
| Service Method | AI-guided audio/text content, personalized relaxation plan recommendations, sleep habit tracking assistance |
| Service Boundaries | Warning: This module does not provide: medical diagnosis of insomnia or sleep disorders, sleep medication recommendations, treatment plans for organic sleep disorders |
Special Note: If you suffer from long-term severe insomnia, sleep apnea, sleepwalking, or other suspected sleep disorder symptoms, please be sure to visit a hospital sleep center or neurology department. The relaxation guidance provided by this module cannot replace professional medical evaluation.
2.3 Module 3: Workplace Career Development Module ("Yi Zhi" Character)
| Item | Description |
|---|---|
| Character Name | Yi Zhi |
| Functional Positioning | Workplace strategy and career development assistance |
| Scope of Services | Workplace communication strategies, career planning frameworks, work stress management, interpersonal relationship analysis, decision-making perspective support |
| Service Method | AI-driven strategic conversation, providing multi-perspective analytical frameworks and thinking tools |
| Service Boundaries | Warning: This module does not provide: professional qualification certificate training, legal litigation advice, specific investment decision guidance, labor dispute representation or arbitration |
Special Note: The workplace advice and strategic thinking provided by this module are for reference only. For actual career decisions, legal rights protection, major workplace negotiations, or other matters that significantly affect your personal interests, please consult qualified career advisors, lawyers, or other professionals.
2.4 Module 4: Relationship Exploration Module ("Ling Xi" Character)
| Item | Description |
|---|---|
| Character Name | Ling Xi |
| Functional Positioning | Interpersonal relationship pattern exploration assistance |
| Scope of Services | Intimate relationship communication pattern analysis, attachment style understanding, interpersonal conflict perspective provision, relationship boundary exploration, social skill thinking frameworks |
| Service Method | AI-driven interactive conversation, providing relationship pattern perspectives based on frameworks such as attachment theory and object relations theory |
| Service Boundaries | Warning: This module does not provide: couples or family therapy, formal counseling services of marriage and family counselors, domestic violence intervention alternatives, child protection case handling |
Special Note: If you are experiencing domestic violence, emotional abuse, sexual assault, or other serious interpersonal harm, please do not rely on this module as a means of seeking help. Please immediately dial 110 to report to the police or contact your local women's and children's protection agency. The AI conversational capability of this module cannot replace the intervention of law enforcement agencies or professional protection organizations.
2.5 Module Routing and Integration
This Platform features intelligent routing between modules. When the system determines, based on your input content, that your current needs are better served by another module, the AI character may suggest that you switch to the corresponding module. This routing suggestion is for reference only; you have the right to independently decide whether to switch and which module to interact with.
You understand and agree that: different modules maintain data isolation at the technical architecture level — your conversation records are processed only within the current module and are not automatically shared across modules. Cross-module data transfer requires your explicit authorization. Please refer to the relevant provisions of the Privacy Protection and Data Processing Terms for details.
Article 3: Dynamic Crisis Warning and Life-Health Emergency Intervention Mechanism (Pre-Authorization Clause)
In order to resolutely fulfill the safety protection baseline obligations under the Interim Measures for the Management of Generative Artificial Intelligence Services, the Interim Measures for the Management of AI Anthropomorphic Interactive Services, and other regulations, to protect your right to life and health, and to fulfill the Platform's social responsibility and statutory duty of care, this Platform has embedded a real-time dynamic intent and risk assessment algorithm based on deep semantic understanding at the system infrastructure level.
On the basis of full understanding, you authorize and agree that the Platform shall adopt emergency graded intervention measures in accordance with the following principles based on "objective risk levels":
3.1 Risk Detection Rules (Transparent Disclosure)
This Platform adopts a four-tier risk detection system, which assesses potential risk levels through real-time semantic analysis of your input text. The specific detection levels are as follows:
Red Level 1 — Imminent Crisis (Highest Priority)
Detection Trigger Conditions: Detection of the following high-risk keywords or their semantically equivalent expressions (regardless of context):
| Category | Detection Content |
|---|---|
| Direct Suicide Expression | "want to die," "suicide," "end my life," "don't want to live anymore," "can't go on living," "go die," "death solves everything," "might as well be dead," "let me die" |
| Strong Self-Harm Expression | "I want to hurt myself," "slit wrists," "jump off a building," "hang myself," "take pills," "I will go die" |
| Farewell/Will Expression | "This is my last time saying," "farewell," "goodbye to this world," "I have already written my will" |
Detection Technology Description: The system is not based solely on simple keyword matching; it also incorporates a contextual semantic analysis engine (intent recognition based on large language models) to reduce the rate of false positives. For example, everyday expressions such as "laughing to death" or "exhausted to death" will not be misjudged as Level 1.
Orange Level 2 — High Risk
Detection Trigger Conditions: Detection of the following high-risk signals accompanied by more than 2 contextual risk factors:
| Category | Detection Content |
|---|---|
| Hopelessness Expression | "meaningless," "life is not worth living," "can't hold on anymore," "really tired," "can't take it anymore" |
| Disappearance Tendency | "I want to disappear," "I wish I didn't exist," "I want to vanish from the face of the earth," "better if no one knows me" |
| Self-Deprecation | "I am worthless," "I am a burden," "everyone would be better off without me," "I have let everyone down" |
Contextual Risk Factors (Auxiliary Signals for Elevating Risk Level):
| No. | Risk Factor | Example |
|---|---|---|
| 1 | Recent Major Loss | Breakup, divorce, death of a family member, death of a pet, job loss |
| 2 | Social Isolation | "No one understands me," "I have no friends," "alone" |
| 3 | Mention of Past Trauma | Abuse, violence, sexual assault, serious accident |
| 4 | Physical Illness/Functional Impairment | Chronic pain, terminal diagnosis, severe insomnia |
| 5 | Addictive Behavior | Alcoholism, drug abuse, substance dependence |
| 6 | "Last Time" Expressions | "Seeing you for the last time," "last time talking about this" |
| 7 | Extreme Life Changes | Bankruptcy, being laid off, significant financial loss |
| 8 | Persistent Extreme Changes in Sleep/Eating | Consecutive days of insomnia, drastic weight loss or binge eating |
Dynamic Escalation Rules:
- If your historical conversations have contained Level 1 or Level 2 records, the system will automatically lower the trigger threshold (i.e., become more sensitive in detection)
- The appearance of multiple consecutive Level 3 signals within the same session will automatically escalate to Level 2 attention
- Cross-session risk patterns will be recorded and tracked
Yellow Level 3 — Medium Risk
Detection Trigger Conditions: Detection of the following medium-risk signals or their semantically equivalent expressions:
| Category | Detection Content |
|---|---|
| Emotional Exhaustion | "no hope," "can't hold on," "too tired," "nothing matters," "whatever," "doesn't matter anyway" |
| Social Withdrawal | "don't want to move," "don't want to see anyone," "don't want to talk," "don't want to go out" |
| Loss of Meaning | "everything is meaningless," "nothing I do makes a difference," "the future is completely dark" |
Blue Level 4 — Background Monitoring
Detection Trigger Conditions: Detection of the following background signals (no warning triggered; recorded solely for long-term trend analysis):
| Category | Detection Content |
|---|---|
| Sleep Disturbance | "can't sleep," "insomnia," "waking up early," "nightmares" |
| Dietary Changes | "can't eat," "no appetite," "binge eating" |
| Low Mood | "been feeling terrible lately," "in a bad mood," "can't feel happy" |
| Loneliness | "alone," "no one to talk to," "lonely" |
Level 4 Continuous Tracking Mechanism: If Level 4 signals are detected in more than 3 consecutive conversation sessions, the system will automatically escalate to Level 3 attention.
3.2 Graded Intervention Measures
(I) Levels 3-4 Low to Moderate Risk: Proactive Guidance and Resource Referral
When the system identifies that you may be experiencing ongoing psychological distress, exhibiting cognitive biases, or expressing emotional needs requiring professional human intervention, the system will, while maintaining emotional support:
1. Suggest and guide you to professional psychological hotlines or service institutions through conversational interaction or UI interface
2. Provide psychoeducational content at appropriate times to help you understand your condition
3. Will not proactively trigger emergency contact notifications
(II) Levels 1-2 Extremely High-Risk Condition: Emergency Interruption and Mandatory Disclosure Right (Life-Health Exemption)
[Extremely Important] Please pay special attention: This Platform places the protection of life as its highest priority.
If the Platform's AI intent recognition algorithm comprehensively determines that your current verbal expressions, multimodal inputs (such as images, audio) indicate an extremely clear and imminent suicide plan, self-harming behavior, or pose a realistic threat to your own life, health, or that of others (i.e., the algorithm's dynamic risk score breaches the Level 1 or Level 2 intervention threshold), then, in order to prevent a tragedy, the Platform shall exercise its right of emergency避险 (necessity) pursuant to the statutory exemption authority under Article 13, Paragraph 1, Item 3 of the Personal Information Protection Law of the People's Republic of China ("necessary to protect the life and health of a natural person in an emergency").
In such extreme life-threatening circumstances, the Platform has the right to immediately take all or part of the following intervention measures without the need to seek your prior consent again:
1. Immediately Interrupt the Regular Conversation: Forcibly interrupt the current AI conversation and display an emergency crisis intervention interface showing the national suicide prevention hotline, local crisis intervention center telephone numbers, or SMS assistance channels. This interface shall not be easily dismissed or bypassed by the user.
2. Proactively Contact the Emergency Contact: Call or send an SMS to the emergency contact whom you have voluntarily provided on the Platform, notifying them of the potential life-threatening risk you currently face and related risk information (disclosing only such information as is necessary to protect life safety, while protecting your privacy).
3. Report to Public Safety and Emergency Medical Authorities: Report directly to the public security authorities (110), emergency medical services (120), or relevant competent administrative departments, and provide them with your real-name authenticated identity information, IP address, real-time geographic location, and portions of interaction records, in order to fully cooperate with national public resources in carrying out emergency humanitarian rescue.
(III) Technical Limitations and Disclaimer of Intervention Measures
You understand, appreciate, and fully acknowledge that:
- The Platform's AI risk assessment algorithm inherently has unavoidable technical limitations, including but not limited to semantic misjudgment, failure to detect metaphorical expressions, and misjudgment due to cultural context differences
- The Platform makes no promises or guarantees of any kind regarding the absolute accuracy of algorithmic assessment, the timeliness of triggering crisis intervention measures, or the success of rescue outcomes
- The Platform's adoption of the above emergency intervention measures is entirely based on good faith assistance and fulfillment of statutory network security management obligations
- For any damage to reputation, risk of privacy breach, economic loss, or any other direct or indirect damage that may be caused to you or a third party as a result of taking (or being limited by technical capabilities from successfully taking, or delaying in taking) the above emergency measures, the Platform shall be exempted from relevant liability to the maximum extent permitted by law
3.3 Emergency Contact Setup and Management
In order to protect your life safety in a timely manner under extreme circumstances, we strongly recommend that you proactively set up emergency contact information after registration.
| Item | Description |
|---|---|
| Recommended Setup Time | After registration, configure it in [Settings - Security Center - Emergency Contact] |
| Required Information | Emergency contact name, relationship to you, real mobile phone number (at least 1, 2 recommended) |
| Purpose of Information | Used solely for contact when a Level 1 or Level 2 crisis is triggered, for no other purpose whatsoever |
| Confidentiality Commitment | Your emergency contact information will be stored with the highest level of encryption; see the Privacy Protection and Data Processing Terms for details |
| Update Authority | You may modify or delete your emergency contact information at any time on the settings page |
| Your Prior Obligation | Before providing emergency contact information to the Platform, you must ensure that you have obtained the explicit consent of such contact person to allow us to contact them in an emergency |
> Important Notice: Even if you have not set up an emergency contact, in the event of a Level 1 crisis, the Platform will still report to the public security authorities (110) and/or emergency medical services (120) in accordance with the law. Setting up an emergency contact serves only as an additional layer of life safety protection and is not a prerequisite for the Platform's performance of its statutory obligations.
Article 4: Technical Limitations and Risk Assumption of Generative Artificial Intelligence
4.1 Understanding "AI Hallucination"
Due to the objective limitations of the current state of development of underlying generative AI large model technology, the AI system of this Platform is essentially a probability-based generative engine. Accordingly, the model may produce the following phenomena:
- Factual Hallucination: Generating content that appears logically rigorous but actually contains factual errors
- Logical Errors: Appearing contradictions, broken reasoning chains, or unreasonable conclusions
- Knowledge Recency Issues: Model training data has a cut-off date and may not contain the most recent information
- Cultural Sensitivity Bias: Understanding and response in cross-cultural contexts may exhibit偏差 (bias)
You confirm that you have fully understood the above technical limitations and agree to maintain reasonable expectations in this regard.
4.2 Prohibition on Use as Sole Decision-Making Basis
You undertake and guarantee that you shall never use any content generated by this Platform as the sole, primary, or authoritative basis for the following decisions:
- Major medical or mental health decisions
- High-risk financial investments
- Legal dispute response strategies
- Major life choices (marriage, childbearing, career transition, etc.)
- Actions that endanger life or health
You independently assume all legal liability for any actual actions you take based on the interactive content of this Platform and all consequences arising therefrom.
4.3 Additional Risk Notices for Specific Modules
| Module | Additional Risk Notice |
|---|---|
| Psych (Wen Yan) | AI-generated psychological insights may trigger strong emotional reactions. If you feel uncomfortable, please stop the conversation immediately and seek professional help. AI may, in some circumstances, over-interpret or misinterpret user expressions. |
| Sleep (Mu Mian) | Guided meditation and breathing exercises may induce anxiety or discomfort in certain populations (e.g., those with severe anxiety disorders, epilepsy, etc.). If you have a relevant medical history, please consult a doctor before use. |
| Workplace (Yi Zhi) | The quality of workplace advice is limited by the AI's understanding of your specific circumstances. For significant career decisions (e.g., job changes, starting a business, legal rights protection), please be sure to consult a professional. |
| Relations (Ling Xi) | Analysis and advice regarding interpersonal relationships should not be the sole basis for actual relationship decisions. Before making major relationship decisions (e.g., divorce, ending a relationship), please consult a professional relationship counselor. |
4.4 Force Majeure and Service Interruption
The Platform shall not be liable for damages for breach of contract or tort arising from service interruptions, data delays, or irreversible loss of certain historical records caused by the following objective factors:
- Natural disasters such as typhoons, earthquakes, tsunamis, floods, etc.
- Changes in national laws, regulations, or policy directives
- Hacker attacks, computer viruses, cyber terrorism
- Failure of underlying cloud service computing clusters or telecommunications backbone network interruptions
- Large-scale power system failures
- Other objective factors beyond the Platform's control
Article 5: User Code of Conduct and Compliance Undertaking
5.1 Prohibited Conduct
You undertake to strictly comply with the Constitution of the People's Republic of China, the Civil Code of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, the Interim Measures for the Management of Generative Artificial Intelligence Services, and other laws and regulations while using the Services, and shall never engage in the following conduct:
(I) Illegal and Criminal Activities
- Using this Platform to engage in any illegal or criminal activities
- Using this Platform to plan, implement, or promote terrorism or extremism
- Using this Platform to create, reproduce, publish, or disseminate obscene or pornographic information
(II) AI Security Violations
- Attempting to "jailbreak" or otherwise technically circumvent AI safety guardrails
- Inducing the AI to generate prohibited content through prompt injection or other means
- Using this Platform to train or improve third-party AI models
- Using automated programs or crawlers to access or scrape Platform content in bulk
(III) Infringement
- Impersonating another person's identity to register or use this Platform
- Infringing upon the reputation, privacy, portrait, intellectual property, or other lawful rights and interests of others
- Maliciously fabricating false information to mislead others
(IV) Operational Interference
- Transmitting computer viruses, worms, Trojan horses, or other malicious code
- Interfering with or disrupting the normal operation of this Platform
- Conducting cyber attacks or penetration testing
5.2 Handling of Violations
If the Platform's security system detects that you have engaged in the above prohibited conduct, the Platform shall have the right to take one or more of the following actions:
| Measure | Applicable Circumstances |
|---|---|
| Warning | First-time minor violation |
| Blocking Generation | Immediately preventing AI response when prohibited content is input |
| Limiting Interaction Frequency | Multiple violations within a short period |
| Suspending Service | Moderate violations or failure to correct after warning |
| Permanent Account Ban | Serious violations or repeated violations after warnings |
| Reporting to Law Enforcement | Suspected illegal or criminal activities, reporting to public security, cyberspace administration, or other competent authorities in accordance with the law |
Article 6: Intellectual Property
6.1 Intellectual Property of Platform Content
All intellectual property rights in and to this Platform (including but not limited to the software system, UI design, brand logo, AI character settings, knowledge base content, assessment tools, etc.) are owned by the Platform operator or its duly authorized licensors. Without our written permission, you shall not reproduce, modify, distribute, sell, or use for commercial purposes in any manner.
6.2 Use of User-Generated Content
The intellectual property rights in the content you input, files you upload, and other materials during your use of this Platform belong to you or have been duly authorized by you. You grant the Platform a worldwide, royalty-free, non-exclusive license to enable the Platform to provide the Services to you (including storage, processing, analysis, generation of responses, etc.).
Important Limitation: The Platform will not use your conversation data for any commercial AI model training or optimization unless you have entered into a separate data authorization agreement. Please refer to the Privacy Protection and Data Processing Terms for details.
6.3 Intellectual Property of AI-Generated Content
Content generated by the Platform's AI is automatically produced by algorithms, and ownership of its intellectual property rights shall be determined in accordance with applicable laws and regulations. You may use such content within the lawful scope, but you shall not claim authorship or originality of AI-generated content.
Article 7: Disclaimer and Limitation of Liability
7.1 Services Provided "As Is"
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Platform makes no warranties, express or implied, including but not limited to:
- That the Services will be uninterrupted or error-free
- The accuracy, completeness, or reliability of AI-generated content
- That the Services will meet your specific needs or expectations
- That any advice or information obtained through the Services is applicable to your specific circumstances
7.2 Limitation of Liability
To the maximum extent permitted by law:
- The Platform shall not be liable for any direct, indirect, incidental, special, or punitive damages arising out of your use of or inability to use the Services
- The Platform's aggregate liability shall not exceed the total fees paid by you to the Platform in the 12 months preceding the claim
- The above limitations of liability shall not apply to personal injury caused by the Platform's willful misconduct or gross negligence
7.3 Independence of Third-Party Services and Disclaimer
The Platform may recommend or display information regarding or entry points to third-party professional psychological counselors or crisis intervention agencies. You expressly acknowledge that:
- The Platform and third parties maintain only a neutral information display or software-as-a-service (SaaS) technology provision relationship
- The Platform does not receive any kickbacks, referral fees, or commissions from counseling or services you enter into with third parties
- Your independent decision to seek services from a third party is your own independent choice
- Third parties independently assume all legal liability for the quality of their counseling services, professional compliance, and ultimate outcomes
- The Platform provides no express or implied warranties regarding the conduct of third parties, nor shall it bear any joint or several liability for any disputes, damages, or losses arising therefrom
Article 8: Amendment of Agreement and Notification
8.1 Amendment of the Agreement
The Platform reserves the right to amend this Agreement from time to time in accordance with changes in laws and regulations, business adjustments, or operational needs. The amended Agreement shall be notified to you through the following means:
- In-platform message or pop-up notification
- The email address or mobile phone number you provided during registration
- Posting a notice in a conspicuous location on the Platform's official website or within the application
8.2 Effect of Continued Use
The amended Agreement shall take effect from the date of notice or from the date you next use the Services (whichever is earlier). If you do not agree to the amended Agreement, you have the right to cease using the Services. Your continued use of the Services shall be deemed your acceptance of the amended Agreement.
Article 9: Governing Law, Dispute Jurisdiction, and Severability
9.1 Governing Law
The formation, validity, performance, interpretation, and dispute resolution of this Agreement shall be governed by the substantive laws of the mainland of the People's Republic of China (excluding its conflict of laws rules).
9.2 Dispute Jurisdiction
In the event of any dispute arising out of or in connection with this Agreement or its performance, the parties shall endeavor to resolve it through good-faith amicable negotiation. If negotiation fails, the parties mutually agree that either party may submit the dispute to the people's court having jurisdiction at the place where the Platform operator's actual business address is located.
9.3 Severability
If any provision of this Agreement is held to be invalid or unenforceable by a judicial authority for any reason whatsoever, the remaining provisions of this Agreement shall remain in full force and effect and be binding. The invalid provision shall be replaced, to the greatest extent possible, by a valid provision that reflects the original intent of the parties.
Article 10: Contact Us
If you have any questions, comments, or complaints regarding this Agreement, please contact us through the following channels:
| Channel | Contact Information |
|---|---|
| Online Customer Service | [Settings - Help & Feedback] within the Platform |
| Operating Entity | Guangzhou Aimigu Technology Co., Ltd. |
| DPO Email | luolihuang666@163.com |
| Operator Address | Room J2123, Building 1, No. 96 Banhe Road, Huangpu District, Guangzhou |
We will respond to your contact request within 15 working days.
> Reminder: This Platform is an AI-driven mental health support tool and cannot replace professional medical or psychological treatment. If you are experiencing a crisis, please immediately call:
> - National Psychological Assistance Hotline: 400-161-9995 (24-hour)
> - Life Hotline: 400-821-1215
> - Police: 110
> - Emergency Medical Services: 120
(The remainder of this page is intentionally left blank)
title: Acceptable Use Policy (AUP)
type: legal
original: "可接受使用政策（AUP）.md"
Acceptable Use Policy (AUP)
Effective Date: June 1, 2026
Version: 1.0
Brand: Aimegoo
[Introduction]
This Acceptable Use Policy (hereinafter referred to as "this Policy" or "AUP") aims to clarify what you may and may not do when using the Aimegoo platform services. Unlike traditional枯燥 legal texts, this Policy seeks to help you understand the reason behind each rule -- our purpose is to protect you, other users, and the safety and well-being of the entire community, not to restrict your freedom.
This Policy is a supplementary document to the Platform Disclaimer and Service Agreement and has the same legal effect as that agreement.
Chapter 1 Our Community Principles
The Aimegoo platform is a space for self-awareness, emotional soothing, and personal growth, supported by AI. We are built upon the following basic principles:
1. Safety First: Protecting the life safety and psychological well-being of every user is our highest priority
2. Respect for Others: Every user has the right to use the service in a respectful, non-discriminatory environment
3. Honest Use: AI systems are not perfect -- please use them responsibly and do not attempt to破坏 their security mechanisms
4. Legal Compliance: Complying with laws and regulations is the fundamental prerequisite for using this service
Chapter 2 Prohibited Conduct
2.1 Absolutely Prohibited Conduct
The following conduct is absolutely prohibited on the Aimegoo platform. Once discovered, the platform will take the strictest disciplinary measures (including permanent account ban and reporting to law enforcement authorities):
(A) Endangering Life and Safety
| Prohibited Conduct | Reason This Is Not Allowed |
|---|---|
| Using the AI system to learn or plan methods of suicide or self-harm | Our primary commitment is to protect life. AI cannot, and should not, become a tool for harming oneself. If you are experiencing a crisis, please call the National Psychological Hotline: 400-161-9995 |
| Using the AI system to learn or plan methods of harming others | Any form of violence is not tolerated. If you have thoughts of harming others, please seek professional help immediately |
| Using the AI system to learn or plan terrorist activities | Terrorism is a serious threat to social security, and the platform has an obligation to report to law enforcement authorities |
(B) Using AI for Illegal or Criminal Activities
| Prohibited Conduct | Reason This Is Not Allowed |
|---|---|
| Using AI to generate illegal content (drug manufacturing, weapon manufacturing, fraud scripts, etc.) | The platform has a legal obligation to prevent the generation and dissemination of illegal content |
| Using AI for fraud, phishing, identity theft | These acts directly infringe upon others' property safety and personal rights |
| Using AI to evade legal sanctions or destroy criminal evidence | The platform does not cooperate with any illegal or criminal activity |
(C) Undermining AI System Security
| Prohibited Conduct | Reason This Is Not Allowed |
|---|---|
| "Jailbreaking" AI characters, attempting to bypass safety guardrails | Safety guardrails protect your safety and that of other users. Bypassing them means preventing us from protecting you |
| Prompt Injection, inducing AI to generate content it should not produce | This is a dishonest use of the AI system |
| Using automated programs, crawlers, or scripts for批量 access to the platform | This consumes大量 system resources and affects the normal use of other users |
| Attempting to probe, test, or exploit platform security vulnerabilities | If you discover a security vulnerability, please report it to us in a responsible manner rather than exploiting it |
2.2 Strictly Prohibited Conduct
The following conduct is strictly prohibited on the Aimegoo platform. The platform will take corresponding measures based on the number of violations and severity:
(A) Content-Related
| Prohibited Conduct | Description |
|---|---|
| Uploading, publishing, or disseminating pornographic or obscene content | This platform is a mental health aid tool, not suitable for any form of pornographic content |
| Publishing hate speech or discriminatory content | Attacks or denigration based on race, ethnicity, gender, sexual orientation, religion, age, disability, etc. |
| Harassing, threatening, or bullying other users | Although this platform currently has no user-to-user social features, this applies if community functions are added in the future |
| Disseminating false information or conspiracy theories | Including pseudoscience, anti-vaccine rhetoric, historical nihilism, etc. |
| Disseminating violent, bloody, or terrorist content | Any form of extremist content is not permitted |
(B) Conduct-Related
| Prohibited Conduct | Description |
|---|---|
| Maliciously submitting the same or similar requests repeatedlyto interfere with normal system operation | This is an abuse of public resources |
| Impersonating platform staff, AI characters, or other users | False identity may be used for fraud or misdirection |
| Registering multiple accounts to circumvent disciplinary penalties | Once discovered, all related accounts will be dealt with together |
| Using content obtained from the platform outside the platformto harm others | Platform content may only be used for lawful and good-faith purposes |
2.3 Discouraged Conduct
The following conduct, while not necessarily triggering penalties, is discouraged by the platform and may prompt reminders at appropriate times:
| Discouraged Conduct | Recommended Practice |
|---|---|
| Treating AI characters as real humans and developing deep emotional dependence | Enjoy AI support while also cherishing real-world interpersonal relationships |
| Excessively long continuous use of this service | Appropriate rest is equally important for mental health |
| Using AI advice as the sole basis for major life decisions | AI advice is for reference only; for major decisions, please integrate information from multiple sources |
Chapter 3 Your Rights
3.1 Rights You Possess
As an Aimegoo user, while complying with this Policy, you have the following rights:
| Right | Description |
|---|---|
| Right to Free Expression | While complying with laws, regulations, and this Policy, you may freely communicate any thoughts and feelings with the AI character |
| Right to Privacy | All your conversation data is protected by the Privacy Protection and Data Processing Terms |
| Right to Refuse | You may terminate conversations, turn off personalized recommendations, or choose "self-destruct" mode at any time |
| Right to Appeal | If you believe the platform has handled your case incorrectly, you have the right to appeal through the complaint process |
| Right to Be Respected | You have the right to be treated in a respectful and friendly manner at all times |
3.2 How to Report Violations
If you discover that other users (currently mainly applicable to future community features) or AI characters are violating this Policy, please report it through the following methods:
- Report AI Reply: Long-press the inappropriate reply and select "Report"
- Contact Customer Service: In-App [Settings - Help & Feedback]
- Email Report: luolihuang666@163.com
Chapter 4 Violation Disposition Measures
4.1 Disciplinary Ladder
For conduct violating this Policy, the platform will take some or all of the following measures based on the nature, severity, and frequency of the violation:
`
First Minor Violation
│
▼
Warning + Educational Reminder
│
▼
Repeat Violation (same nature)
│
▼
Temporary Restriction (restrict certain functions, 7-30 days)
│
▼
Multiple Violations or Serious Violation
│
▼
Service Suspension (30-90 days)
│
▼
Extremely Serious or Repeated Offenses
│
▼
Permanent Account Ban + Report to Law Enforcement (if involving illegal or criminal activity)
`
4.2 Emergency Disposition
For urgent situations involving personal safety, illegal or criminal activities, etc., the platform has the right to directly take the highest-level disposition measures (including permanent ban and reporting to law enforcement authorities) without going through the above ladder process.
4.3 Disposition Notification
When the platform takes disciplinary measures against you, it will notify you via in-App message or registered contact information:
- The reasons and basis for the disposition
- The specific measures and duration of the disposition
- Your right to appeal and the method of appeal
Chapter 5 Appeal Mechanism
5.1 Right to Appeal
If you believe that the platform's disposition is erroneous or improper, you have the right to file an appeal within 30 days of receiving the disposition notice.
5.2 Appeal Methods
Submit an appeal through the following methods:
- Online Appeal: In-App [Settings - Help & Feedback - I Want to Appeal]
- Email Appeal: luolihuang666@163.com
Appeal should include:
1. Your account information (registered phone number or user ID)
2. Screenshot or reference number of the disposition notice
3. Your reasons and evidence for why the disposition is improper
5.3 Appeal Processing
The platform will conduct a review within 7 working days of receiving the appeal and inform you of the review result. If the review determines that the disposition was erroneous, it will immediately correct it and restore your account rights.
Chapter 6 Policy Updates
This Policy will be periodically reviewed and revised in accordance with changes in laws and regulations, product feature updates, and operational experience. Major revisions will be notified to users through platform announcements. If you disagree with the revised policy, you have the right to cease using this service.
Related Documents
- [[../平台免责声明与服务协议.md|Platform Disclaimer and Service Agreement]]
- [[../隐私保护与数据处理条款.md|Privacy Protection and Data Processing Terms]]
- [[AI角色交互伦理准则.md|AI Character Interaction Ethics Guidelines]]
- [[用户投诉与争议处理流程.md|User Complaint and Dispute Resolution Process]]
- [[用户生成内容（UGC）使用条款.md|User-Generated Content (UGC) Terms of Use]]
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